Dashboard
Overview of your support operations and key performance indicators
+8%
12
Open Tickets
+12%
45
Resolved Today
-15%
3h
Avg Resolution Time
+0.2
4.2/5
Customer Satisfaction
+23%
280
IA Interactions Today
+5%
64%
AI Success Rate
+8%
44
AI Escalations
+12%
100%
Workload Reduction
Actividad Diaria por Canal
email
webchat
whatsapp
sms
instagram
x
voice
other
00:00 - 3 tickets
01:00 - 1 tickets
02:00 - 0 tickets
03:00 - 1 tickets
04:00 - 3 tickets
05:00 - 6 tickets
06:00 - 15 tickets
07:00 - 30 tickets
08:00 - 51 tickets
09:00 - 73 tickets
10:00 - 87 tickets
11:00 - 95 tickets
12:00 - 107 tickets
13:00 - 119 tickets
14:00 - 131 tickets
15:00 - 143 tickets
16:00 - 131 tickets
17:00 - 120 tickets
18:00 - 92 tickets
19:00 - 66 tickets
20:00 - 41 tickets
21:00 - 21 tickets
22:00 - 12 tickets
23:00 - 6 tickets
Channel Performance
email
25 tickets
46.3%
webchat
15 tickets
27.8%
whatsapp
8 tickets
14.8%
instagram
3 tickets
5.6%
x
2 tickets
3.7%
voice
1 tickets
1.9%
SLA Compliance
First Response95%
Target: 1hActual: 45m
Next Response88%
Target: 4hActual: 3h
Resolution Time92%
Target: 24hActual: 20h
Rendimiento de IA
280
Interacciones IA Hoy
84%
Tasa de Automatización
General Support Bot
127 interacciones
85%
Technical Assistant
89 interacciones
78%
Billing Bot
64 interacciones
92%
Sales Assistant
0 interacciones
0%
Distribución de Carga de Trabajo
Agentes IA
280 tickets manejados
100%
Operadores Humanos
0 tickets manejados
0%
Reducción de carga humana:-100%
Escalaciones IA:44 tickets
Team Performance
SJ
Sarah Johnson
agent
23
Resolved
28m
Avg Time
4.6
CSAT
MC
Mike Chen
supervisor
21
Resolved
24m
Avg Time
4.1
CSAT
Recent Activity
Billing Bot resolvió ticket TK-007 automáticamente
2 minutes ago
Technical Assistant escaló ticket TK-003 a Sarah Johnson
15 minutes ago
New ticket TK-008 created from email
18 minutes ago
Ticket TK-001 approaching SLA deadline
32 minutes ago
Sales Assistant completó entrenamiento
1 hour ago
Ticket Status Overview
5
New8
Assigned12
In Progress3
Waiting Customer45
Resolved128
Closed