Operators & Routing
Manage your support team and configure automatic ticket routing
5 Operators
2 Online
1 Busy
1 Offline
SJ
Sarah Johnson
agentonline
technicalbilling
8/10
15
Total Tickets
24m
Avg Response
America/New_York
MC
Mike Chen
supervisorbusy
technicalescalation
5/10
24
Total Tickets
24m
Avg Response
America/Los_Angeles
ER
Emma Rodriguez
agentonline
billinggeneral
2/10
34
Total Tickets
9m
Avg Response
America/Chicago
DK
David Kim
agentaway
technicalsecurity
3/10
31
Total Tickets
27m
Avg Response
America/New_York
LT
Lisa Thompson
adminoffline
escalationmanagement
1/10
10
Total Tickets
22m
Avg Response
Europe/London